Customer Success Engineer - CCNA

  • Posted on: 7 January 2016
  • By: NetBrain1
Posted on: 
January 08,2016
Contract Type: 
City: 

An immediate opportunity exists for a Customer Success Engineer who will become an expert of NetBrain’s state-of-the-art technology and will help to train our customers to become one as well.

 

The Customer Success Engineer will be working with many different customers and gain exposure to various types of networks, is required to continually be innovative with an evolving set of technologies from NetBrain and other industry leaders.  

 

Customer training in this role is essential and will be done remotely using GoToMeeting or WebEx as well as customer sites to deliver customized NetBrain training using customers’ networks. The Customer Success Engineer will collect feedback from NetBrain users and work with internal product requirement and development teams to further improve NetBrain products.

Responsibilities:
  • Train customer engineers to leverage NetBrain’s technology to automate various tasks in network operations, including documentation automation, compliance automation, troubleshooting automation and change automation. 
  • Perform analysis of customers’ NetBrain deployment and provide assistance to optimize existing installation.
  • Function as a technical, engineering and operational subject matter expert for product development by participating in the Technical Advisory meetings and providing product feature improvement requests based on customer feedback.
  • Some travel is required.
Qualifications:
  • BA/BS in Computer Science or related technical field
  • 8+ years of relevant work experience, including network engineering and network troubleshooting
  • Experience working with network fundamentals (switching, routing, QoS, network security, etc.)
  • Experience with training and public speaking in a customer care capacity
  • CCNA Certification or equivalent Cisco experience is required
  • CCIE Certification or equivalent Cisco experience is preferred
  • On the upswing in your career – willing to take the next step up in a quickly growing company

Other

  • Located within, or willing to relocate to, the Greater Boston area

 

Network Solutions Engineers, Post Sales Consulting Engineers, Optimization Engineers, Consulting Engineers, Implementation Engineers and all appropriate backgrounds are encouraged to apply.